Legal

Privacy Policy

Technical data notice reviewed: October 8, 2026

This notice describes current technical behavior. The operating entity, legal privacy policy, retention schedule and children’s consent process require approval before commercial release.

1. Introduction

Welcome to My Guardian ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, web dashboard, and related services (collectively, the "Service"). We are committed to protecting your family's privacy and ensuring that your personal data is handled responsibly.

By using My Guardian, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address and phone number. Firebase manages authentication credentials; the backend does not store your Firebase password.
  • Profile Information: Profile photo, display name, and family circle details.
  • Payment Information: Payment providers process payment method details. The backend retains provider references, verified amounts and subscription or invoice records; it does not store full card numbers.
  • Communications: Messages, feedback, and support requests you send to us.

2.2 Information Collected Automatically

  • Location Data: GPS coordinates, capture timestamps, speed, accuracy and available battery readings when location sharing is enabled.
  • Device Information: Device model, operating system, app version, unique device identifiers, and push notification tokens.
  • Usage Data: Operational request and delivery records used to investigate failures. Automatic crash detection is disabled.
  • Sensor Data: Automatic crash detection is disabled in this release; routine location sharing does not require motion sensor collection.
  • Network Information: Requests may include IP addresses and device connectivity status. Mapping, authentication and transport providers may process network metadata.

2.3 Information from Third Parties

  • Authentication Providers: Firebase authentication can provide account identifiers, name, verified contact details and profile picture for supported sign-in methods.
  • Maps & Geolocation Services: We use mapping APIs to display location data and calculate geofence boundaries.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide the Service: To deliver real-time location tracking, safety zones, manual SOS alerts, and supported core features.
  • Family Safety Features: To share location data within your authorized family circle and trigger alerts when safety events occur.
  • Account Management: To create, maintain, and secure your account and family circles.
  • Communications: To send transactional notifications (e.g., SOS alerts, zone alerts), account updates, and optional promotional messages.
  • Improvement & Analytics: To analyze usage patterns, diagnose technical issues, and improve the Service's performance, reliability, and features.
  • Safety & Security: To detect and prevent fraud, abuse, and unauthorized access to the Service.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Location Data

Location data is central to My Guardian's service. Here's how we handle it:

  • Consent: Location tracking is only activated with your explicit consent and can be paused or disabled at any time from the app settings.
  • Sharing: Your location is shared only with members of your family circle whom you have explicitly approved. We never share individual location data with advertisers or unauthorized third parties.
  • Storage: The history access window depends on your effective plan. An access window is not a physical deletion deadline: a scheduled location-retention purge has not yet been established.
  • Encryption: Offline reports use platform secure storage. The backend processes location records; transport and server encryption depend on deployment configuration.

5. Data Sharing & Disclosure

We do not sell your personal data. We may share information in the following limited circumstances:

  • Within Your Family Circle: Location data, check-in status, and safety alerts are shared with family circle members you've approved.
  • Service Providers: Authentication, mapping, hosting, realtime messaging, email and push services process the information needed for their functions. External AI processing starts off. Location-derived summary statistics are sent only with current permission from both the requester and data owner. Typed commands require the requester’s permission; limited local rules remain available without external processing. External AI settings allow withdrawal of future processing. Provider, model or gateway changes require a new choice; already-sent information cannot be recalled by withdrawing permission.
  • Emergency Services: Manual SOS sends alerts to authorized circle members. It does not automatically dispatch police, ambulance, or other emergency services.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the same privacy protections.

6. Data Security

The app uses platform secure storage for session tokens and queued offline reports. The backend processes location data to provide circle sharing and history; this service is not end-to-end encrypted.

Encryption and access controls depend on the deployment configuration. This release does not establish SOC 2 certification, multi-factor authentication, or independent penetration-test clearance. No method of storage or transmission is completely secure.

7. Data Retention

We retain your data only as long as necessary to provide the Service and fulfill the purposes described in this policy:

  • Account Data: A deletion request disables access and removes local profile and tracking data. External identity and owned-file cleanup is queued; provider failures can delay completion. Financial records retain an anonymized account reference.
  • Location History: Plan limits control history access. Automatic age-based physical deletion and backup retention are still under review; no fixed purge deadline is claimed here.
  • Crash & Safety Logs: Automatic crash detection is unavailable. SOS and delivery records support incident handling; their retention schedule requires confirmation.
  • Support Communications: Submissions and reply-delivery records are stored for support. A fixed retention period has not yet been implemented.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal obligations).
  • Portability: Request your data in a structured, machine-readable format.
  • Opt-Out: Opt out of promotional communications at any time.
  • Withdraw Consent: Withdraw consent for location tracking or other data processing at any time.

To exercise these rights, contact us at the contact form.

9. Children's Privacy

A family circle and a device labelled “child” do not establish age verification or verified parental consent. Those workflows and the applicable children’s privacy requirements remain unresolved; this notice does not claim COPPA compliance.

  • Children’s use requires an approved guardian-consent and privacy process before availability can be established.
  • Circle membership alone does not grant verified legal guardian authority over another account.
  • Do not treat a circle invitation as verified parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending an in-app or email notification. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us: